Refunds and cancellation

Effective date: 27 October 2026

Akash World is operated by Akash Gupta. Payments are taken in Indian rupees by Razorpay, and what you buy is credits (which also pay for AW Fitness plans).

No refunds on credits

No refunds on credits. A purchase of credits is final, and credits cannot be exchanged back for money, whether they are used or unused. This includes any bonus credits that came with a pack. Credits do not expire. Please buy only what you expect to use.

When a job fails, is refused or is cancelled

Credits are protected in a different way: a paid job first holds the most it can cost, and you are charged only for what is actually done. In detail:

• Cancelled by you before it starts, or before any work is done: the whole hold is returned and nothing is charged. If you cancel a Data Analyst run after some of its steps have finished, those finished steps are charged, as they would be if the run had failed, and the rest of the hold is returned. The run’s receipt shows what was charged.
• Failed because of a problem on our side (our service, a model provider, a time-out with no completed work, or a job our system stopped tracking): the whole hold is returned and nothing is charged.
• Data Analyst: each step is charged by the work it used, at a small minimum, never above that step’s stated maximum. A request refused before any model was called costs nothing. If a run fails or times out after model calls have already been made, the work already done is charged and the rest of the hold is returned.
• Showcase: a build or update that succeeds is charged its listed price. If it fails for any reason on our side, nothing is charged. If it fails because the request itself could not be carried out — it was refused as unsafe, or could not be fulfilled — a failure fee is charged, which is smaller than the price of a build and is never more than the amount held. The fee is higher after the first three such failures in a day, and after eight failed builds in a day new builds are paused until the next day (days are counted in UTC).
• Meal-photo analysis (AW Fitness): charged by the work it used, up to its stated maximum. If the photo turns out not to show food after it has been analysed, the analysis is still charged.

Every hold, charge and return appears in your credit history on the Credits page.

Cancelling hosting and extra storage

• Showcase hosting is charged in credits for each 30-day period, the first when you publish. You can stop it at any time by unpublishing the site or deleting the project; no further periods are charged, and the current period is not refunded. If a renewal cannot be paid, the site stays up for a 7-day grace period and is then taken offline and replaced with a notice. Paying the overdue period brings it back.
• Extra storage above the free allowance is charged in credits when you add it and then monthly. Reducing it is not refunded. If a renewal cannot be paid there is a 3-day grace period, after which your account returns to the free allowance and, if you are over it, your largest files are deleted until you fit.
• A site taken down for breaking the Terms is not refunded.

Plans

• Plans are paid in credits. A AW Fitness plan is bought with credits from your balance for a prepaid period, and no card is charged for it. There is no recurring card charge.
• No refunds on credits spent on a plan. Credits spent on a plan are not refunded, in whole or in part, including for the rest of a period after you turn renewal off, except as the law requires.
• Moving to a higher plan starts it at once, and the unused part of your current plan is added back to your balance in credits, in proportion to the time left. Moving to a lower plan starts it when your current plan ends.
• Renewal happens only if you turned on “Renew from my credits”. If your balance does not cover a renewal, the plan ends; nothing you have logged is deleted, and nothing is owed.
• Card subscriptions bought before 17 October 2026 through Razorpay are not refunded, in whole or in part. Cancel one on the plans page at any time: it stays until the end of the period you have paid for and is not charged again. A renewal that fails is retried by Razorpay for a few days, during which the plan stays. If a payment is refunded by Razorpay or reversed through a chargeback decided against us, the subscription may be ended from that point.

Payment problems

• Credits are added only once Razorpay confirms the payment. If you paid and the credits did not appear, or you were charged twice, email us with the Razorpay payment ID and we will look into it.
• If a payment is refunded by Razorpay or reversed through a chargeback that is decided against us, the credits it bought are removed from your available balance (as far as they have not already been used). That includes any bonus credits that came with the pack: a refund of part of a payment removes the same share of its bonus as of the credits paid for.
• Credits bought in the AW Fitness app are paid to Apple or Google, so we cannot refund those payments ourselves: ask Apple or Google for a refund, under their own process. If the store refunds a purchase, the credits it bought, including any bonus credits, are removed from your available balance (as far as they have not already been used).
• Please contact us before raising a dispute with your bank: akash@akash-world.com.

Closing your account

You can ask us to close your account at any time, in the AW Fitness app, on the website or by email, and we delete it within 30 days of the request (see the Privacy policy). Credits remaining on a closed account are not refunded, and any hosting or extra storage on it ends without a refund.

Contact

Akash Gupta · akash@akash-world.com · Contact page